Articles
Category: Customer retention
Article
4 Difficult callers – Here’s what your call center agents should say to them
Every call center agent will have to deal with an unreasonable customer at some point. The big question is: how should they deal with difficult callers without putting your good reputation on the line?
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5 Types of Difficult Customers and How to Handle Them
You know you will meet them one day. Perhaps you have already met them. But did you handle them appropriately?
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How to improve customer satisfaction in your restaurant
Customer service expert LeeAnne Homsey shares advice on how to improve customer service satisfaction. LeeAnne has more than 30 years of experience in the restaurant industry
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How to develop a winning customer experience strategy
How to develop a winning customer experience strategy
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Customer Experience - The Ultimate Guide
In this guide to customer experience we’ll look at definitions, why it’s important and how to implement effective customer experience (or CX)
ArticleHow to Use Customer Data in The Fitness Industry
Learn how to effectively use customer data as part of your customer retention strategy in the fitness industry
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5 Ways to Improve Your Restaurant Customer Service
It’s your job as a restaurant owner or manager to make sure that your staff will give your customers a good dining experience and it doesn’t have to be a difficult task
