How to better predict customer flow

How to better predict customer flow

For restaurant managers, a crystal ball would come in pretty handy. Looking into the future, they would know exactly how many customers to expect each day and, in turn, how many staff members they need to have on duty. Unfortunately, predicting customer flow isn't that easy. But it's an important skill for restaurant managers to … Continued
How to scale your training and development programs

How to scale your training and development programs

As your company grows or you start to open franchises, the challenges you face will become exponentially greater. Not only do you need new ways of managing employee schedules, juggling more complicated books and ensuring that you’re always fully stocked and ready for customers, you have to train all the new hires that come with … Continued
How tech can improve employee satisfaction

How tech can improve employee satisfaction

It can be a real challenge to know if your employees are truly satisfied or if they’re secretly plotting to make a move to another position in the near future. 16% of millennials are actively disengaged Turnover among Millennials alone costs the US Economy about $30.5 billion annually, according to Gallup, but your company doesn’t … Continued
Demystifying your payslip

Demystifying your payslip

Opening your payslip can come with a real mixed bag of emotions. All too often, it can go a little something like this: “Yes! I’ve been paid! Wait a minute, that’s not the amount I was expecting… they’ve taken how much for tax? And what’s that for? Surely that can’t be right… and what does … Continued
7 Ways to get the best tips

7 Ways to get the best tips

When you work in the hospitality industry, tips matter. Not only are you probably a shift worker, but you are also juggling many other things in your life like being a student, a parent, a friend, a caretaker, and a partner. You know you’re not going to get rich off of your hourly wage - … Continued
The ultimate guide to Millennials for the hospitality industry

The ultimate guide to Millennials for the hospitality industry

Sometime around 1991, the word “Millennial” as it defines a generation came into usage. The word talks about anyone born after 1980, which can be summed as the population of young adults. Another important part of the definition of a Millennial is that they were growing up right along with digital technology and mass media. … Continued
5 Accounting apps to recommend to your small business clients

5 Accounting apps to recommend to your small business clients

There’s a longstanding joke on sitcoms about people bringing their accountants shoeboxes full of receipts at tax time. The accountant looks sad and overworked because he or she has been dealing with clients like this nonstop. Unfortunately, this joke is your reality. Your small business clients are innovative, creative, and entrepreneurial. However, they’re also unaware … Continued
How to handle workplace romances

How to handle workplace romances

According to various surveys, anywhere from about one-third to more than half of employees have dated someone they work with. But for HR professionals, dealing with workplace romances can be tricky. of male workers have dated a co-worker with higher rank Should your company put a damper on employee dating, or let love bloom – … Continued
Which shifts should you work to make the most tips?

Which shifts should you work to make the most tips?

Like everything in life, shift work is a gentle balancing act. You have to consider what’s already going on in your life, how much you need to work, and how to make that work benefit you the most. There’s no simple mathematical formula that can figure this out for you. You’ll have to look at … Continued
Science-backed tips to grow your network

Science-backed tips to grow your network

A strong business network has powerful benefits. Networking can be the key to finding new clients, and it's the single best way to land a new job. Your network can also connect you with mentors and advisors who can help you work smarter or guide you through important business decisions. Networking is a time investment, … Continued