Customer Story · KERB
Aug 27, 2026
KERB didn't need another all-in-one platform. They needed a connected stack that could scale.
Read how KERB uses Planday and Tenzo together to make faster labour decisions and scale with confidence.
See how we can helpJagger, KERB
The operation behind the story
A fast moving business no spreadsheet could keep up with
This is the scale KERB runs every week. It is exactly the kind of operation where disconnected data quietly turns into missed decisions, and where a connected view earns its place.
4,000
Staffing hours a week. Far too much to judge by walking the floor. The data has to do the work of finding what each shift is really worth.
~160
Employees, 500 to 600 shifts. A complex rota to plan, cost and optimise across every venue, week in and week out.
1 to 5
Sites in around two years. Rapid growth that turned patchy visibility from an inconvenience into a genuine risk.
3
New sites in one year, including Berlin. New markets and formats, each one needing an instant read on whether staffing was working.
01. The challenge
Disconnected systems made it hard to see the full picture
KERB had staffing, sales and operational context sitting in different systems. The numbers existed, but the team could not connect labour performance to the income it was supporting.
Jagger, KERB
As KERB expanded into new markets and formats, that blind spot became a growth risk rather than just an inconvenience.
Growth exposes what disconnected systems hide
02. The solution
One connected view, not another all in one platform
KERB did not need to replace its tech stack with a single system that tried to do everything. It needed its existing specialist tools to work together.
Planday
Brings the workforce and scheduling data into the operating picture in real time.
Adds the performance analysis, point of sale data and operational context needed to understand what is actually driving the result.
The two do different jobs, and that is exactly the point. Planday holds the summary level picture in real time, populating the schedule with sales and percentage of sales as the day unfolds. Tenzo is where the team drops into the detail to understand the factors behind the final number, acting as a single terminal for all of KERB's data.
With both connected, KERB can analyse labour as a percentage of relevant income rather than leaning on headline sales alone, and every venue now has its own dedicated report space to go to for answers about its own performance.
Jagger, KERB
See the same connected view across your venues
Book a walk through03. The result
From month end hindsight to next day action
KERB didn't have to choose between one system that does everything passably and several disconnected systems that don't talk to each other. It chose a connected specialist stack that gives the business depth, flexibility and speed: Planday connects the workforce side of the operation, Tenzo connects performance, context and analysis, and together they give KERB's team a clearer source of truth, faster feedback, and more confidence in the decisions that shape venue performance.
Jagger, KERB
For hospitality businesses under pressure to improve margins, control labour and scale across locations, KERB's experience points to a simple takeaway:
Connect the data, understand the context, and make the decision while it still matters.
The real win is not better reporting. It is catching a problem before it becomes a cost.
"Planday shows what is happening. Tenzo shows why. Together, they show what to do next."
Jagger, KERB
The wider picture
What the connected stack changed day to day
Context, not just numbers
Teams log the story around a result, so a figure travels into a leadership meeting with its reason attached. Mini quote: Staffing may have been higher or lower, but we can say this was a World Cup game or the weather was terrible.
More confident managers
Faster feedback and staffing views by hour, day and weekend help managers spot under and over staffing. Mini quote: Managers get immediate feedback. It empowers them to run their sites with a lot more confidence.
Their stack, their control
Open APIs let KERB automate data pipelines and apply its own calculations, while both tools still work as one. Mini quote: Because there is an open API I can do that without a manual download or asking someone to read a number.
Automation at scale
Across roughly 4,000 staffing hours a week, automating the flow of data protects a reliable single source of truth. Mini quote: If I can solve 95 percent of the problems with automation, I am happy.
Built to expand
KERB opened three sites in one year, including a Sports Bar in Berlin, with a faster feedback loop in every new market. Mini quote: If we did not have a tech stack that can support making fast decisions, we would not have been able to expand so quickly.
Specialist depth, connected
Keep best of breed tools without disconnected data silos, so every venue works from the same picture. Mini quote: All in one systems are master of none.
Connect the data. Understand the context. Decide while it still matters.
See how Planday and Tenzo work together for growing hospitality businesses.
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