Planday brings context-aware workforce scheduling to ChatGPT and Claude

• First workforce management platform with verified connectors for both AI assistants

• Managers can combine Planday scheduling data with external context to identify staffing needs and act on recommendations directly within ChatGPT or Claude

• More than 160 customers have already connected their Planday accounts through the two platforms

LONDON, UK – DATE – Planday, the workforce management platform for shift-based businesses, has today announced that customers can access Planday directly through ChatGPT and Claude. Planday is the first workforce management platform with verified connectors for both AI assistants. Following an initial early-access rollout, more than 160 customers have already connected their Planday accounts through the two platforms.

Integration between AI assistants and workforce management tools means managers can combine Planday scheduling data with external information available through ChatGPT or Claude. This gives managers a broader view of the factors that can affect staffing requirements before reviewing recommendations and taking action within the same conversation. Actions can include drafting new shifts and reassigning people, with changes requiring user confirmation before being applied.

For example, a restaurant manager could ask their AI assistant how current bookings (if their AI Assistant is connected to their booking platform) and the weekend weather forecast may affect expected number of bookings. This information can be considered alongside existing Planday rota data to highlight where additional cover may be needed before the manager reviews recommendations and makes the necessary scheduling changes. The same approach can be used to manage last-minute changes, such as staff absence, allowing managers to assess potential impact and identify available cover without moving between systems.

Dave Lee, CEO at Planday, said: “Shift-based businesses are faced with constant change, and managers rarely make staffing decisions based on the rota alone. Local events, weather and changes in demand can all affect the number of people needed for a shift, while understaffing puts greater pressure on the people working and impacts the service they provide.

“Planday scheduling data can be combined with richer context from external sources all within the AI assistants hospitality and care managers are increasingly using to support decision-making. Managers can now run their rota from the AI assistant they already use, allowing them to anticipate and respond to workforce requirements to better support on-shift workers and customers.”

The connectors are designed to maintain Planday’s existing permissions and data controls. They cannot access sensitive information such as bank details, payroll records and National Insurance numbers. Users can also only perform actions through ChatGPT or Claude that they already have permission to perform within Planday.

Access is currently available globally to Planday customers as part of an early-access period, at no additional cost. Customers can connect via open integrations on the ChatGPT and Claude marketplaces using existing Planday accounts.

For more information, visit Planday.com/how-it-works/chatgpt-claude.

ENDS

About Planday

Planday from Xero is a leading digital solution that uncomplicates everyday scheduling and workforce management by making it easier for businesses and shift workers around the world to communicate, collaborate, and get work done.

Powered by a community of local industry experts, Planday provides a best-in-class digital platform that is easy to use, accurate, secure, and compliant with local needs and standards. From payroll to POS and reporting, its open API and tech ecosystem is scalable to fit shifting business needs and to build an engaged, flexible workforce.

Founded in 2004, Planday is headquartered in Copenhagen, Denmark and supports over 400,000 users across Europe and the US. Planday was acquired by Xero in 2021.

Media contact: Planday@aspectusgroup.com