What the results of The Global Hotel Survey mean for you:

  • How many hotels are open in different markets right now?
  • How confident are hoteliers in safety standards?
  • How likely is business travel to return to pre-COVID levels?
  • What's the future of leisure and staycations?
  • How often should you communicate with your staff right now?

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Agenda

The state of the market

Introduction

Keterina Albanese, Content Director – Montgomery Group


The results of the global hoteliers’ survey

Kevin Ryan, Partnerships Manager – Planday

Get the results of our exclusive global survey of hotels to understand attitudes to travel in 2020 and beyond, delivered by Planday’s UK Partner Manager Kevin Ryan.

The numbers you need to know

Global round-up: a look at the hotel industry today

Alexander Robinson, Senior Manager at STR

What are the numbers you need to know to run your hotel better? We’ll dive into the data with experienced analyst Alexander Robinson, who brings more than 10 years’ experience in the hotel industry – including at Yelp and Expedia – to help you plan better.

Creating the right experiences

How to manage your hotel brand

Rob Paterson, CEO of Best Western for GB

Defining your brand identity has never been of greater importance. With the ethics, integrity and purpose of a business under critical watch by its customers, what should you represent to the world right now? Join Rob Paterson, CEO of Best Western GB, for inspiration and a clear understanding on how to grow brand awareness, engage customers, and create effective content in the new world.


People – your hotel’s best asset

Thomas Greenall, CEO, Bespoke Hotels & James Lemon, CEO Founder, The Growth Works

The hotel industry is all about people – your guests, but most importantly, those who take care of your guests and create the memorable and meaningful experiences that keep them coming back. How should you look after your employees and cultivate a positive company culture? In this session we delve into lessons in hospitality employment, development and retention with Thomas Greenall, CEO of Bespoke Hotels and James Lemon, CEO of The Growth Works.


Tap into Tech – Future-proofing your hotel experience

Matthijs Welle, CEO of Mews

As tech changes every touchpoint in a hotel experience, what are the digital tools your guests need and expect? Understand the value of digital investment, the ways in which it improves guest safety and satisfaction, and the benefits to your business with Matthijs Welle, CEO of hospitality property management system Mews.


The future of hotels, stays and experiences

Safety first – How to revitalise your guests’ trust and confidence

Karin Sheppard, Managing Director Europe, IHG® (InterContinental Hotels Group)

COVID-19 has created a new reality, presenting all of us with a brand-new set of comfort and security principles. Spaces, interiors, and processes need to be revised to ensure the safety of guests and staff. But how do you give guests the confidence to come back? And once they are back how do you demonstrate that your hotel is a safe environment with overt but not formidable measures in place? With over 5,900 IHG® Hotels & Resorts around the world, join Karin Sheppard, Managing Director for Europe as she shares best practices in the ‘IHG Way of Clean’.


Unpacking the new guest experience

Philipp Weghmann, Executive Vice President for Europe, Preferred Hotels & Resorts

In line with the emerging trends of tech savvy, environmentally aware and hygiene conscious guests, how can you evolve your brand and deliver exceptional experiences untarnished by new protocols? Satisfying the ‘experience hungry’ traveller is no easy feat, but Philipp Weghmann, Executive Vice President of Europe for Preferred Hotels & Resorts has worldly knowledge on the matter. Representing over 750 independent luxury hotels across 85 countries, discover how Preferred Hotels & Resorts are leaving a lasting impression on the new world traveller.

The questions you want answered

Hear the answers to the questions you want answered with a deep dive into issues and trends in hotels right now during our live audience Q+A.


The Summit is held in English.

Brought to you by Planday & Independent Hotel Show

Thanks for joining The Global Hotel Summit and the world's biggest and best hotel brands.

CEO of Best Western GB

Rob Paterson

Over 20 years in Hotel Sales, Marketing, Revenue and Distribution, Rob has worked for a range of brands including international chains like Accor Hotels through to local and National Boutique lifestyle brands such as Malmaison and Hotel du Vin.

In recent years, Rob has managed several Hotel transformational programs including a major technology overhaul at Village Hotels.

Rob was appointed CEO of BWH | Hotels GB in January 2018 and has overseen a record expansion of Hotels joining BWH Hotels.

Senior Manager, STR

Alexander Robinson

Alex leads STR’s AM:PM platform and is focused on scaling the product across STR’s global supply and pipeline databases. He began his career in New York, gaining experience in fixed income with Lazard, Merrill Lynch, and Scotia Capital.

He then moved into the hospitality industry when he joined Expedia’s sales and development team, working in both their New York and San Francisco offices. Alex subsequently moved to London for HotelTonight, with responsibility of managing partnerships with global brands and industry organizations. He joined STR in August 2016.

Founder & CEO of The Growth Works

James Lemon

With over two decades of driving strategy, commercial & operations within global brands across travel and hospitality, Founder James Lemon brings deep domain expertise, insight and broad perspective to every project.

The Growth Works, his current venture, supports hospitality businesses in building fast, smart, structured strategic plans to achieve new heights of commercial performance, productivity & positive guest experience.

Executive Vice President, Europe - Preferred Hotels

Philipp Weghmann

As Executive Vice President of Europe, Philipp Weghmann oversees the company’s growth and evolution in the region, as well as ensuring the retention of nearly 200 member properties across 25 countries in Europe.

With more than 15 years of experience in the hospitality industry, Philipp has an impressive record for supporting hotel owners and operators to achieve their sales, marketing, public relations and development goals.

Content Director - Independent Hotel Show

Keterina Albanese

Keterina is the Content Director for Montgomery Events, organisers of leading trade events for the food, drink and hospitality industries. Events include the Hotel, Restaurant & Catering Show (HRC), the Independent Hotel Show (IH UK) (IH Amsterdam) and many more.

Keterina is responsible for curating cutting-edge content programmes which are truly relevant and educational for the industry, both in terms of being representative of the current issues facing the sector and looking at future trends which are exciting and/or disrupting it.

Combining her knowledge of events and passion for the industry, she brings together thought-leaders, innovators and pioneers to deliver programmes designed to educate, engage and inspire.

CEO - Bespoke Hotels

Thomas Greenall

Thomas joined Bespoke Hotels in 2010 and has worked his way up, having recently been appointed CEO. Growing up in a family of hotel and leisure specialists he has absorbed wisdom beyond his years.

He combines this with strong accounting and communication skills to drive optimum performance in all our hotels.

Thomas is also Non-Executive Director of Randalls, the largest pub company in Jersey.

CEO - Mews

Matthijs Welle

Matthijs joined Mews with over 10 years experience working for the Hilton Group, one of the world’s largest hotel chains.

Matthijs brings a vast knowledge of the sector and an understanding of the flaws in the current technology systems offered to hotel management.

Matthijs’ inspiration to co-found Mews came from experiencing these shortfalls first hand and he is a firm believer in the power of technology to change the hotel industry for the better.

Matthijs holds a bachelors degree in Hospitality Management from Hotelschool The Hague.

Managing Director Europe, IHG®

Karin Sheppard

Karin Sheppard has worked for InterContinental Hotels Group for 17 years. Karin oversees more than 750 franchised and managed hotels across several IHG brands in 39 countries, including over 350 hotels in the UK.

Over the course of her more than 15 years with IHG, Karin has held several senior roles in Europe, Australasia and the Middle East, spanning commercial, operations and brand development. Previous appointments include Chief Commercial Officer (CCO) for Asia, Middle East & Africa (AMEA) based in Singapore and Vice President, Brand Management for the Europe, Middle East & Africa region. During her time in Europe she also represented IHG on several IHG Owner Association Boards.

Karin is driven by unlocking the potential of her teams, inspiring them to be at their very best so they can grow together. She holds a Masters Degree in International Business Administration with Modern Languages, from Aarhus School of Business, Denmark.

Partner Manager - Planday

Kevin Ryan

With more than 15 years' experience in commercial settings and business building, Kevin loves helping businesses make better decisions with accurate data and smarter ways of working.

Bringing optimised systems and efficiencies together with the digital tools modern workplaces need to succeed, Kevin strives to ensure Planday customers' businesses continue to grow and better support their shift-workers' wellbeing.

As Planday's Partner Manager for the UK and Ireland, he is currently working to create the best technology ecosystem to help hospitality operators and their people stay successful with loyal customers and employees for life.

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