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Keterina Albanese, Content Director – Montgomery Group
Kevin Ryan, Partnerships Manager – Planday
Get the results of our exclusive global survey of hotels to understand attitudes to travel in 2020 and beyond, delivered by Planday’s UK Partner Manager Kevin Ryan.
Alexander Robinson, Senior Manager at STR
What are the numbers you need to know to run your hotel better? We’ll dive into the data with experienced analyst Alexander Robinson, who brings more than 10 years’ experience in the hotel industry – including at Yelp and Expedia – to help you plan better.
Rob Paterson, CEO of Best Western for GB
Defining your brand identity has never been of greater importance. With the ethics, integrity and purpose of a business under critical watch by its customers, what should you represent to the world right now? Join Rob Paterson, CEO of Best Western GB, for inspiration and a clear understanding on how to grow brand awareness, engage customers, and create effective content in the new world.
Thomas Greenall, CEO, Bespoke Hotels & James Lemon, CEO Founder, The Growth Works
The hotel industry is all about people – your guests, but most importantly, those who take care of your guests and create the memorable and meaningful experiences that keep them coming back. How should you look after your employees and cultivate a positive company culture? In this session we delve into lessons in hospitality employment, development and retention with Thomas Greenall, CEO of Bespoke Hotels and James Lemon, CEO of The Growth Works.
Matthijs Welle, CEO of Mews
As tech changes every touchpoint in a hotel experience, what are the digital tools your guests need and expect? Understand the value of digital investment, the ways in which it improves guest safety and satisfaction, and the benefits to your business with Matthijs Welle, CEO of hospitality property management system Mews.
Karin Sheppard, Managing Director Europe, IHG® (InterContinental Hotels Group)
COVID-19 has created a new reality, presenting all of us with a brand-new set of comfort and security principles. Spaces, interiors, and processes need to be revised to ensure the safety of guests and staff. But how do you give guests the confidence to come back? And once they are back how do you demonstrate that your hotel is a safe environment with overt but not formidable measures in place? With over 5,900 IHG® Hotels & Resorts around the world, join Karin Sheppard, Managing Director for Europe as she shares best practices in the ‘IHG Way of Clean’.
Philipp Weghmann, Executive Vice President for Europe, Preferred Hotels & Resorts
In line with the emerging trends of tech savvy, environmentally aware and hygiene conscious guests, how can you evolve your brand and deliver exceptional experiences untarnished by new protocols? Satisfying the ‘experience hungry’ traveller is no easy feat, but Philipp Weghmann, Executive Vice President of Europe for Preferred Hotels & Resorts has worldly knowledge on the matter. Representing over 750 independent luxury hotels across 85 countries, discover how Preferred Hotels & Resorts are leaving a lasting impression on the new world traveller.
Hear the answers to the questions you want answered with a deep dive into issues and trends in hotels right now during our live audience Q+A.
The Summit is held in English.
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In recent years, Rob has managed several Hotel transformational programs including a major technology overhaul at Village Hotels.
Rob was appointed CEO of BWH | Hotels GB in January 2018 and has overseen a record expansion of Hotels joining BWH Hotels.
He then moved into the hospitality industry when he joined Expedia’s sales and development team, working in both their New York and San Francisco offices. Alex subsequently moved to London for HotelTonight, with responsibility of managing partnerships with global brands and industry organizations. He joined STR in August 2016.
The Growth Works, his current venture, supports hospitality businesses in building fast, smart, structured strategic plans to achieve new heights of commercial performance, productivity & positive guest experience.
With more than 15 years of experience in the hospitality industry, Philipp has an impressive record for supporting hotel owners and operators to achieve their sales, marketing, public relations and development goals.
Keterina is responsible for curating cutting-edge content programmes which are truly relevant and educational for the industry, both in terms of being representative of the current issues facing the sector and looking at future trends which are exciting and/or disrupting it.
Combining her knowledge of events and passion for the industry, she brings together thought-leaders, innovators and pioneers to deliver programmes designed to educate, engage and inspire.
He combines this with strong accounting and communication skills to drive optimum performance in all our hotels.
Thomas is also Non-Executive Director of Randalls, the largest pub company in Jersey.
Matthijs brings a vast knowledge of the sector and an understanding of the flaws in the current technology systems offered to hotel management.
Matthijs’ inspiration to co-found Mews came from experiencing these shortfalls first hand and he is a firm believer in the power of technology to change the hotel industry for the better.
Matthijs holds a bachelors degree in Hospitality Management from Hotelschool The Hague.
Over the course of her more than 15 years with IHG, Karin has held several senior roles in Europe, Australasia and the Middle East, spanning commercial, operations and brand development. Previous appointments include Chief Commercial Officer (CCO) for Asia, Middle East & Africa (AMEA) based in Singapore and Vice President, Brand Management for the Europe, Middle East & Africa region. During her time in Europe she also represented IHG on several IHG Owner Association Boards.
Karin is driven by unlocking the potential of her teams, inspiring them to be at their very best so they can grow together. She holds a Masters Degree in International Business Administration with Modern Languages, from Aarhus School of Business, Denmark.
Bringing optimised systems and efficiencies together with the digital tools modern workplaces need to succeed, Kevin strives to ensure Planday customers' businesses continue to grow and better support their shift-workers' wellbeing.
As Planday's Partner Manager for the UK and Ireland, he is currently working to create the best technology ecosystem to help hospitality operators and their people stay successful with loyal customers and employees for life.
Right around the globe, Planday is trusted by the best.