A Message from our CEO
With the current outbreak of COVID-19, and as a global business with our headquarters in Copenhagen, we would like to take this opportunity to reassure you that we are well-placed to handle this necessary business change and our service to you.
It is (digital) business as usual for us
The Planday software and platform is built to run 24/7. Our teams work tirelessly to make this happen, and despite the uncertainty of COVID-19, we will continue to deliver the same level of service to our customers.
To ensure 24/7 efficiency, we want to assure you we have the following measures in place:
Integrated, Online Teams
Planday has 188 employees in five offices on two continents, and we frequently work remotely. We are used to working together across timezones using various digital tools. Every member of our team is connected to all the systems they need to do their job — no matter where they are in the world.
An Available-Anywhere Platform
Every day, our platform services the needs of tens of thousands of users. We continuously monitor our performance and availability across every component and have automatic responses for any software and hardware failures.
Alongside this, our team of operations engineers are available 24/7, supported by external technical service providers, who look after our cloud infrastructure services and are up-to-date with enterprise-grade best practices.
Live Chat + Support
Planday was specifically built to help companies and organisations manage their people and operations in dynamic, rapidly changing environments. Communication is our business.
That’s why our support team has your back 24/7. Just start a live chat from within your portal or email us firstname.lastname@example.org for any issues or further questions you might have. Or check out our Help Centre for all our guides.
Follow the expert advice and look after each other!
We take pride in the role we play in helping you drive your business and remain as committed as ever to ensuring your continued success.
We encourage all our customers and users to continue to monitor and follow the advice of medical and scientific experts, to stay safe and look after each other as we face this global crisis together.
Thank you for continuing to entrust your business operations with Planday.
We wish you, your colleagues and families safety, wellness and positivity during these challenging times.