Encore Care Homes Planday Customer Case
Planday Encore Care Homes

Encore Care Homes

How this group of care homes has used Planday to help managers focus on what really matters: delivering exceptional care 

Ashley Shaffer

Ashley Shaffer

Head of Workforce Planning

Encore Care Homes

“Planday is a great system, is easy to use and comes with great customer service – what more can you ask for?”

About Encore Care Homes

With four care homes and several hundred team members across Dorset and Hampshire, Encore Care Homes has a simple but important mission: to bring care back to the care home. By centralising admin, Encore has set about empowering its care homes to focus on what really matters.

Planday empowers people-centred care 

“One of the most frustrating elements of a care home managers’ responsibilities lies in scheduling and managing rotas. This is time and energy that should be focused on delighting our residents,” Ashley says. 

“We have now centralised the whole workforce process from rotas to payroll – and that’s something that would have been impossible without Planday. Using Planday means our managers can focus on what really matters: delivering exceptional care.” 

A room
An old woman

Reports help make data-driven decisions 

“The reports that can be pulled out of Planday are brilliant,” Ashley says. 

“Being able to product accurate reports looking forward and using historic shift data is very difficult unless you have a proper rota management system like Planday. Planday has made a huge difference in our ability to make data-driven decisions”

A bed

Better oversight reduces agency costs 

“Through the use of our internal, not-for profit care agency, the Care-Club, we have managed to significantly reduce our agency spend,” Ashley says. 

“Planday has been critical to this as now our team are able to see shift availability in a few weeks’ time, find an empty shift and request it!”

Planday has been a game changer 

“Planday is a great system, is easy to use and comes with great customer service – what more can you ask for?” Ashley says. 

Want to see how Planday can help your care home focus on what really matters? 

Want to see how you can reduce agency cost, streamline operations and make your day work? Book a demo with a specialist today for an obligation-free chat tailored to your business’ needs. 

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