Customer experience, often shortened simply to CX, is the relationship that a customer has with a business. It’s multi-dimensional, including everything from overall satisfaction with your product or service to satisfaction with how you respond and communicate. And it’s exceptionally important. Across the consumer pool, 86% are willing to pay more money for a great … Continued
You’re probably well aware of the standard customer acquisition funnel. This funnel, which represents the traditional flow of customers from leads to buyers, is a way to target your marketing practices and centre in on the things that you need to do in order to turn more potential buyers into actual buyers. And while having … Continued
Your employee value proposition (EVP) is your pitch on why someone should want to work for you. It’s crucial for bringing in top talent, and one of your best assets when it comes to building a productive team. There are a lot of benefits to building an EVP — both in the process itself and … Continued
Your workforce is the fuel that fires the success of your business. And if you want to attract talented individuals who are engaged, productive and great at what they do, you’re going to need to have an employer branding strategy in place. A great team can make all the difference. It’s why companies have started … Continued
Customer experience matters — a lot. Companies that lead with customer experience (also referred to as CX) as their first priority have 1.7x higher customer retention rates, 1.9x returns on spend, and 1.6x higher customer satisfaction rates than companies that don’t, and more than 80% of organizations report competing mainly on their customer experience metrics. … Continued
Dealing with people, with all of their perspectives, backgrounds and individual strengths, is arguably the most challenging aspect of management. In this comprehensive guide to people management, we’ll look at: Definitions of the job Management styles Evolution of people management Handling conflict Delegation And more What is people management? Managers are often seen as organisers, … Continued
At Planday, we believe people matter. No matter what you do for business, we understand that managing people – and keeping good ones on your team – is a challenge. So as we get into the swing of things for 2020, the Planday team is already hard at work with clients around the globe to … Continued
It’s no secret that finding and keeping top talent is a challenge for companies. Regardless of fluctuations in the market, competitive fields. In this guide to employer branding, we’ll bring you through these topics (among others): Definitions of employer branding The value of developing your employer brand Defining candidate personas And some examples of effective … Continued
One of the best benefits of modern technology is its ability to connect people in ways we would have never thought possible a few decades ago. It brings people together, keeps people in touch and — increasingly — it can help look out for and care for people when they need it the most. This … Continued
Growing up you might have heard the cliche, Together Everyone Achieves More. Right? Eyeroll! It’s kind of cringe-worthy, but year after year schoolyards are filled with structured fun activities to build teams and teach kids the benefits of working together. But those lessons shouldn’t stop at the ringing of the final school bell. No matter … Continued
