The way you treat employees will make or break your business’ success

The way you treat employees will make or break your business’ success

“Clients do not come first, employees come first. If you take care of the employees, they will take care of the clients.” – Richard Branson Richard Branson, founder of the Virgin Group and a global business magnate, is known for a lot of things.  Among them: his successful approach to employer branding. What Branson understands … Continued

How to keep your team motivated and productive in self-isolation

How to keep your team motivated and productive in self-isolation

Ok, so we’re more than a week into self-isolation and the novelty is starting to wear off. Around the world, videos of people using sock puppets to eat cars and singing together from their balconies are going viral.  But beyond the laughs and catchy content, there’s a serious question for businesses about how to keep … Continued

How Planday’s Product Director Knits a Thread Through Her Day

How Planday’s Product Director Knits a Thread Through Her Day

By day Anne Skov Myrup helps power the Planday platform as our Product Director, by night she’s chasing after her kids, knitting and on Snapchat with her parents. The Planday Blog sat down with Anne and had a … yarn (sorry, not sorry!)… about how she makes it all happen. “Before I started working at … Continued

How to work from home and maximise your day

How to work from home and maximise your day

Around the world, millions of people are working now from home every day — for a longer period than ever before — as the COVID-19 outbreak continues. While we follow the advice of medical and scientific experts and authorities, Holly Samimi, our superstar Head of Engineering Operations has some helpful hints for how to make … Continued

Customer Experience: The Ultimate Guide

Customer Experience: The Ultimate Guide

Customer experience has a very real impact on your company’s bottom line. It affects customer churn, medium-to-long revenue and even your company’s reputation.  According to a Deloitte study, “client-centric companies are 60% more profitable compared to companies not focused on the customer”. In this guide to customer experience we’ll look at definitions, why it’s important … Continued

What Is Customer Experience?

What Is Customer Experience?

Customer experience, often shortened simply to CX, is the relationship that a customer has with a business. It’s multi-dimensional, including everything from overall satisfaction with your product or service to satisfaction with how you respond and communicate. And it’s exceptionally important. Across the consumer pool, 86% are willing to pay more money for a great … Continued

Creating a Customer Acquisition Funnel Template For Your Business

Creating a Customer Acquisition Funnel Template For Your Business

You’re probably well aware of the standard customer acquisition funnel. This funnel, which represents the traditional flow of customers from leads to buyers, is a way to target your marketing practices and centre in on the things that you need to do in order to turn more potential buyers into actual buyers. And while having … Continued

Steps to Building Your Employee Value Proposition

Steps to Building Your Employee Value Proposition

Your employee value proposition (EVP) is your pitch on why someone should want to work for you. It’s crucial for bringing in top talent, and one of your best assets when it comes to building a productive team. There are a lot of benefits to building an EVP — both in the process itself and … Continued

Developing Your Employer Branding Strategy

Developing Your Employer Branding Strategy

Your workforce is the fuel that fires the success of your business. And if you want to attract talented individuals who are engaged, productive and great at what they do, you’re going to need to have an employer branding strategy in place. A great team can make all the difference. It’s why companies have started … Continued

How to Improve Customer Experience

How to Improve Customer Experience

Customer experience matters — a lot. Companies that lead with customer experience (also referred to as CX) as their first priority have 1.7x higher customer retention rates, 1.9x returns on spend, and 1.6x higher customer satisfaction rates than companies that don’t, and more than 80% of organizations report competing mainly on their customer experience metrics. … Continued