Trying to Attract Millennial Staff? 6 Millennials Tell Us What They Want

Trying to Attract Millennial Staff? 6 Millennials Tell Us What They Want

Ping pong tables. Beer o’clock Fridays. Pizza parties. If you were to listen to the media hype, millennial workers are shallow, fickle workers who want to be coddled and catered to. Or they’re idealists, who want nothing more than to “make the world a better place.” Or they’re [insert stereotype here] or [insert next stereotype … Continued

The Pros and Cons of Buying a Franchise

The Pros and Cons of Buying a Franchise

If you’ve ever dreamed of starting your own business, you’ve probably considered the franchise option. After all, purchasing the right to open up a new location of an established, successful brand seems to be the best of all possible worlds. But how can you tell whether a franchise really is your best option? As with … Continued

4 Mobile Tech Trends for Restaurants You Should Look Out For

4 Mobile Tech Trends for Restaurants You Should Look Out For

Today’s restaurants don’t look like they used to. No, they’re not suddenly floating in space like a burger bar in the Jetsons. But, if they eat out on the regular, diners run a good chance of encountering a digitized POS. That would have seemed positively space age even a decade ago. Both customers and employees … Continued

Exit Interviews: What They Are, Why (& How) to Do Them

Exit Interviews: What They Are, Why (& How) to Do Them

Staff turnover is inevitable, especially for businesses in the food and drink industry, such as restaurants and bars. For many employers in this niche, a high turnover rate is a fact of business life. And to many managers with such revolving-door staffing needs, exit interviews might seem to be a waste of time. However, nothing … Continued

How to create a better retail experience for your customers

How to create a better retail experience for your customers

Since the advent of online shopping, brick-and-mortar stores have struggled to compete. It’s no wonder: online, shoppers get to skip the lines and traffic, and they get exactly what they’re looking for, down to exact size, color, and style. They can search very specific questions and get specific answers about product quality. They even get … Continued

8 ways to attract new customers to your business

8 ways to attract new customers to your business

When you manage a service-based business, attracting new customers needs to be a priority. Even when you have a loyal core customer base, new customers grow your business. Sometimes repeat customers move away or fall on hard times and do less discretionary spending. You want to make sure your business is relevant and inviting to … Continued

Learn How to Handle an Angry Customer The Right Way

Learn How to Handle an Angry Customer The Right Way

Oh boy. The customer who’s sought you out hasn’t even started to speak yet. But from his flushed face and clenched jaw, you can tell he’s ready to explode over something that happened to him at your business. Moments like these are among the biggest challenges you face as a manager. It’s difficult enough to … Continued

How is the company culture in your business?

How is the company culture in your business?

With more companies regaling employees with unlimited vacation, free beer, or bring-your-dog-to-work days, it’s no wonder company culture is a hot topic in today’s workforce. “Cool” factor aside, there are practical reasons to pay attention to your company’s collective identity. It shapes the direction of your organization as it grows, for starters: “Culture tells us … Continued

How to train your employees to be great at customer service

How to train your employees to be great at customer service

Whether you own a restaurant or manage a gym, nothing is going to win over more customers than the interactions they have with your employees. Not even your advertising, amazing product, nor scrumptious food.   Customer service pays. One happy customer will rave about her experience to an average of nine other people. In a … Continued

Are You Measuring Customer Satisfaction Correctly?

Are You Measuring Customer Satisfaction Correctly?

A restaurant manager who’s just learned from a quick online survey that 80% of her customers are satisfied and really like her food should be pretty happy, right? Granted, those figures are good news. Low satisfaction numbers would have been a red flag for urgent action. But the survey doesn’t tell the whole story. Of … Continued