Planday’s UX Designer: “Our users motivate me to make a difference”

Planday’s UX Designer: “Our users motivate me to make a difference”

Want to meet one of the people behind the Planday brand? Say hi to Andreas. He is our design magician, making a complex system simple to use and beautiful to look at. He will tell you what it takes to design a quality product – and reveal what Planday users can expect from the system in the future.

Planday customer success story: Eunice Nielsen with CityCallCenter

Planday customer success story: Eunice Nielsen with CityCallCenter

It’s around 8am and Eunice is about to sip her coffee. Her team of girls are already chatting away on their headsets assisting customers and clients. “So much to do and so little time,” Eunice thinks, like every call center manager’s first thought in the morning. It’s been quite the journey for Eunice Nielsen since 2006.

4 Difficult callers – Here’s what your call center agents should say to them

4 Difficult callers – Here’s what your call center agents should say to them

“I’ve had enough of you… Fix my problem now! … I demand to speak to your superior…” Every call center agent will have to deal with an unreasonable customer at some point. The big question is: how should they deal with difficult callers without putting your good reputation on the line?

Creandum: “It’s obvious why we chose Planday”

Creandum: “It’s obvious why we chose Planday”

Despite the fact that it is old news by now that Creandum is investing millions of dollars in Planday, we are still super excited about it. But why did Creandum choose Planday out of hundreds of possible investments? The answer is quite simple.

5 Quick tips bar managers need to motivate staff

5 Quick tips bar managers need to motivate staff

The requirements for a bar manager are higher than ever before. Bars are popping up on every street corner, all offering better service, cheaper drinks or more exciting events. So how do you stand out in the crowd? Start with your employees – motivate them and make their day fun, inspiring and unique. Try these quick tips and be the best bar manager in town.

4 Survival tips every call center manager needs to know

4 Survival tips every call center manager needs to know

Your agent blames her poor quota on a bad batch of customers. A “not-so-nice” customer spams your call center’s Facebook page with rage. Another employee didn’t get the memo about the shift swap. And you didn’t even get a chance to drink your coffee. Oh boy, another long day ahead…

Opening a restaurant: “I was paralyzed by fear”

Opening a restaurant: “I was paralyzed by fear”

Marita Lynn is going to open her restaurant this summer. Her first restaurant. She is extremely excited and can’t wait to share her passion for food, however, the journey hasn’t been without cuts and bruises. 

Every gym manager’s biggest challenge and how to overcome it

Every gym manager’s biggest challenge and how to overcome it

It’s early in the morning, you’re getting ready to open the gym. You can’t wait to start another week with happy, hard-working members who want to see results and pumped up staff ready to make the whole business run smoothly. But then this happens.

Hotel manager nightmare or wakeup call for opportunity?

Hotel manager nightmare or wakeup call for opportunity?

Everyday you hear it: “The room was booked, but no one showed up, so we lost the sale. An extra booking was made, but the room wasn’t available so we lost the customer! I need X days off. My hours weren’t logged in properly because the system failed. I would like to put in my two week resignation heads up. We need to swap shifts. I did overtime, but wasn’t paid accordingly! We are understaffed today and can’t keep up with working…

4 Tips every restaurant manager should do to bring back customers

4 Tips every restaurant manager should do to bring back customers

Customers who come in once are great. Customers who come in twice are amazing. But customers who keep coming back are worth everything. A repeating customer is going to spend up to 67% more than a new customer! So yeah, you need to build a solid and regular customer base in order to become successful. And luckily, it can be done quite simply.