4 Difficult callers – Here’s what your call center agents should say to them

4 Difficult callers – Here’s what your call center agents should say to them

“I’ve had enough of you… Fix my problem now! … I demand to speak to your superior…” Every call center agent will have to deal with an unreasonable customer at some point. The big question is: how should they deal with difficult callers without putting your good reputation on the line?

5 Quick tips bar managers need to motivate staff

5 Quick tips bar managers need to motivate staff

The requirements for a bar manager are higher than ever before. Bars are popping up on every street corner, all offering better service, cheaper drinks or more exciting events. So how do you stand out in the crowd? Start with your employees – motivate them and make their day fun, inspiring and unique. Try these quick tips and be the best bar manager in town.

5 Types of difficult customers – and how to handle them

5 Types of difficult customers – and how to handle them

You know you will meet them one day. Perhaps you have already met them. But did you handle them appropriately? The easiest ways to deal with difficult customers are to smile, nod and give in to their unreasonable demands, but there are ways that you can stay in control and not let them ruin your day, your customer service standards or your reputation.

Press release: Creandum invests $3.75m in Danish company Planday

Press release: Creandum invests $3.75m in Danish company Planday

Planday, the leading software-as-a-service solution for employee scheduling has raised 3.75 million USD (25 million SEK) from Creandum. Previously, Creandum has backed companies such as Spotify, iZettle, VideoPlaza, Vivino and Autobutler, and has played an important role in their international success. The funding will be spent on expanding Planday to international markets. 

4 Reasons you need workforce management software

4 Reasons you need workforce management software

It’s true, there really are 53 reasons why you should use workforce management software. A workforce management system is not just another program to install on your computer – it’s the whole package and it can handle everything online from HR to hour registration and scheduling in one single tool. 

How to Improve Customer Satisfaction in Your Restaurant

How to Improve Customer Satisfaction in Your Restaurant

It’s our pleasure to introduce to you our guest blogger, LeeAnne Homsey. LeeAnne is a customer service expert from Connecticut, USA, with more than 30 years of experience in the restaurant industry.

5 Ways to build employee engagement

5 Ways to build employee engagement

An employee can easily go to work in a good mood, do a good job and feel comfortable in his position. But it is the one who is innovative, passionate and engaged who will ensure that there is money in your cash register. It’s therefore necessary for you to spend time on setting some standards as to how you will encourage your employees.

Restaurant Employee Handbook: How to Write Yours

Restaurant Employee Handbook: How to Write Yours

Having an employee handbook is one of the most efficient ways of training your employees in following the right procedures. It functions both as a manual and as protection in any case of rift between you and your staff.

KPIs Every Restaurant Manager Should Measure

KPIs Every Restaurant Manager Should Measure

A successful and responsible restaurant manager uses Key Performance Indicators (KPIs) to find out if effort, time and money are being devoted correctly towards the restaurant’s goals.

5 Ways to improve your restaurant customer service

5 Ways to improve your restaurant customer service

If you can provide a better service than your local competitors, you will easily stand out in the crowd. It doesn’t matter if you have a small, medium or large restaurant – good customer service can turn your place into a success.