5 Quick tips bar managers need to motivate staff

5 Quick tips bar managers need to motivate staff

The requirements for a bar manager are higher than ever before. Bars are popping up on every street corner, all offering better service, cheaper drinks or more exciting events. So how do you stand out in the crowd? Start with your employees – motivate them and make their day fun, inspiring and unique. Try these quick tips and be the best bar manager in town.

4 Survival tips every call center manager needs to know

4 Survival tips every call center manager needs to know

Your agent blames her poor quota on a bad batch of customers. A “not-so-nice” customer spams your call center’s Facebook page with rage. Another employee didn’t get the memo about the shift swap. And you didn’t even get a chance to drink your coffee. Oh boy, another long day ahead…

Opening a restaurant: “I was paralyzed by fear”

Opening a restaurant: “I was paralyzed by fear”

Marita Lynn is going to open her restaurant this summer. Her first restaurant. She is extremely excited and can’t wait to share her passion for food, however, the journey hasn’t been without cuts and bruises. 

Every gym manager’s biggest challenge and how to overcome it

Every gym manager’s biggest challenge and how to overcome it

It’s early in the morning, you’re getting ready to open the gym. You can’t wait to start another week with happy, hard-working members who want to see results and pumped up staff ready to make the whole business run smoothly. But then this happens.

Hotel manager nightmare or wakeup call for opportunity?

Hotel manager nightmare or wakeup call for opportunity?

Everyday you hear it: “The room was booked, but no one showed up, so we lost the sale. An extra booking was made, but the room wasn’t available so we lost the customer! I need X days off. My hours weren’t logged in properly because the system failed. I would like to put in my two week resignation heads up. We need to swap shifts. I did overtime, but wasn’t paid accordingly! We are understaffed today and can’t keep up with working…

4 Tips every restaurant manager should do to bring back customers

4 Tips every restaurant manager should do to bring back customers

Customers who come in once are great. Customers who come in twice are amazing. But customers who keep coming back are worth everything. A repeating customer is going to spend up to 67% more than a new customer! So yeah, you need to build a solid and regular customer base in order to become successful. And luckily, it can be done quite simply.

5 Types of difficult customers – and how to handle them

5 Types of difficult customers – and how to handle them

You know you will meet them one day. Perhaps you have already met them. But did you handle them appropriately? The easiest ways to deal with difficult customers are to smile, nod and give in to their unreasonable demands, but there are ways that you can stay in control and not let them ruin your day, your customer service standards or your reputation.

4 Ways to optimize your menu + 1 reminder

4 Ways to optimize your menu + 1 reminder

Did you know that your menu is one of the best profit-making tools you have? We have found four clever tricks that will lead your customers to the items that you want them to buy. Plus, we remind you of a very important task that many restaurants seem to forget. 

Tired of wasting time on paperwork? Here’s how to fix it

Tired of wasting time on paperwork? Here’s how to fix it

Endless paperwork wastes your time and keeps you away from what’s really fun about running a restaurant. So why not get rid of it and go all in on technology?

The easiest way to create your restaurant employee handbook

The easiest way to create your restaurant employee handbook

One of the best ways of keeping your staff happy and content is by having an employee handbook securing proper working conditions. But how do you make sure you cover everything? Well, we have a great tip for you on how to make the process of creating the handbook quick and simple.