4 Difficult callers – Here’s what your call center agents should say to them

4 Difficult callers – Here’s what your call center agents should say to them

“I’ve had enough of you… Fix my problem now! … I demand to speak to your superior…” Every call center agent will have to deal with an unreasonable customer at some point. The big question is: how should they deal with difficult callers without putting your good reputation on the line?

4 Tips every restaurant manager should do to bring back customers

4 Tips every restaurant manager should do to bring back customers

Customers who come in once are great. Customers who come in twice are amazing. But customers who keep coming back are worth everything. A repeating customer is going to spend up to 67% more than a new customer! So yeah, you need to build a solid and regular customer base in order to become successful. And luckily, it can be done quite simply.

5 Types of difficult customers – and how to handle them

5 Types of difficult customers – and how to handle them

You know you will meet them one day. Perhaps you have already met them. But did you handle them appropriately? The easiest ways to deal with difficult customers are to smile, nod and give in to their unreasonable demands, but there are ways that you can stay in control and not let them ruin your day, your customer service standards or your reputation.

7 Tips for better customer satisfaction in your restaurant

7 Tips for better customer satisfaction in your restaurant

It’s our pleasure to introduce to you our guest blogger, LeeAnne Homsey. LeeAnne is a customer service expert from Connecticut, USA, with more than 30 years of experience in the restaurant industry.

5 Ways to improve your restaurant customer service

5 Ways to improve your restaurant customer service

If you can provide a better service than your local competitors, you will easily stand out in the crowd. It doesn’t matter if you have a small, medium or large restaurant – good customer service can turn your place into a success.