Learn How to Handle an Angry Customer The Right Way

Learn How to Handle an Angry Customer The Right Way

Oh boy. The customer who’s sought you out hasn’t even started to speak yet. But from his flushed face and clenched jaw, you can tell he’s ready to explode over something that happened to him at your business. Moments like these are among the biggest challenges you face as a manager. It’s difficult enough to … Continued

Fitness Special – How To Use Customer Data

Fitness Special – How To Use Customer Data

  Gyms and other fitness-related businesses are subject more than most industries to cyclical consumer patterns. On January 1st, new gym goers sign up in droves; however, as the year progresses, not all of these fitness fans stick around. Learn to avoid churn and influence your customers’ behavior by using customer data to your advantage. … Continued

Fitness special – Boost customer numbers

Fitness special – Boost customer numbers

When you manage a gym or fitness club, you look forward to the weeks after January 1st. People set health, wellness, and fitness goals and come into your business to help make those dreams a reality. As spring rolls around and the weather warms up, fewer people are making it out to the gym. By … Continued

Why customer service is everyone’s job

Why customer service is everyone’s job

As a customer it is more than frustrating. It sends out a signal about the whole business. And it only takes one employee having a bad day to leave customers with a bad impression.

Top upselling tips: Get customers to spend 20% more

Top upselling tips: Get customers to spend 20% more

Have you ever bought something, got all excited about unpacking and using it for the first time, only to discover you needed batteries, a microphone or some other component to make it work? Or you’ve ordered a delicious sounding dish from the menu and waited in anticipation for it to arrive, only to find out that you needed to order side dishes separately. And nobody told you!

Why you need customer complaints to run a successful business

Why you need customer complaints to run a successful business

It seems counter intuitive, but as a business shouldn’t we welcome complaints? Of course we should – and here’s why.

10 tips for hospitality managers: How to retain loyal customers

10 tips for hospitality managers: How to retain loyal customers

Did you know that it costs 5 to 8 times more to gain a new customer as opposed to retaining your existing ones? These 10 tips will show you how you build a loyal customer base.

How to turn an angry customer into a happy buyer

How to turn an angry customer into a happy buyer

Afraid of addressing angry customers? Today Josh Ludin will discuss how you can turn these angry customers into buyers instead.

4 difficult callers – Here’s what your call center agents should say to them

4 difficult callers – Here’s what your call center agents should say to them

“I’ve had enough of you… Fix my problem now! … I demand to speak to your superior…” Every call center agent will have to deal with an unreasonable customer at some point. The big question is: how should they deal with difficult callers without putting your good reputation on the line?

4 tips every restaurant manager should do to bring back customers

4 tips every restaurant manager should do to bring back customers

Customers who come in once are great. Customers who come in twice are amazing. But customers who keep coming back are worth everything. A repeating customer is going to spend up to 67% more than a new customer! So yeah, you need to build a solid and regular customer base in order to become successful. And luckily, it can be done quite simply.