Government support in Canada for businesses during COVID-19

Government support in Canada for businesses during COVID-19

Across North America and the rest of the world right now, the way each of us live, interact and do business has changed. Writing this working from my home for the fourth week now, it seems that nothing is as it was at the start of March. In Canada and the US, we’ve seen the … Continued

How digital tools give your healthcare business control (COVID-19)

How digital tools give your healthcare business control (COVID-19)

For the majority of businesses around the world, the outbreak of COVID-19 will have a financial and social impact we can’t yet measure. But with advice from experts warning that it’s the elderly and those with pre-existing conditions who are most vulnerable to the virus, COVID-19 is having a very different impact on healthcare centres … Continued

Customer Experience: The Ultimate Guide

Customer Experience: The Ultimate Guide

Customer experience has a very real impact on your company’s bottom line. It affects customer churn, medium-to-long revenue and even your company’s reputation.  According to a Deloitte study, “client-centric companies are 60% more profitable compared to companies not focused on the customer”. In this guide to customer experience we’ll look at definitions, why it’s important … Continued

5 tips to keep good employees

5 tips to keep good employees

At Planday, we believe people matter. No matter what you do for business, we understand that managing people – and keeping good ones on your team – is a challenge. So as we get into the swing of things for 2020, the Planday team is already hard at work with clients around the globe to … Continued

How To Manage Your Restaurant’s Costs 

How To Manage Your Restaurant’s Costs 

An analysis from Deloitte shows Danish restaurant revenues have surged by 25 per cent in the past four years, restauranteurs must adapt to stay ahead of the increased competition by better managing costs. The Planday Blog caught up with CEO Christian Brøndum to see how Planday helps Danish hospitality operators stay in control of costs. … Continued

Fitness special – How to use customer data

Fitness special – How to use customer data

Gyms and other fitness-related businesses are subject more than most industries to cyclical consumer patterns. On January 1st, new gym goers sign up in droves; however, as the year progresses, not all of these fitness fans stick around. Learn to avoid churn and influence your customers’ behavior by using customer data to your advantage. We’ll … Continued

Why you need customer complaints to run a successful business

Why you need customer complaints to run a successful business

It seems counter intuitive, but as a business shouldn’t we welcome complaints? Of course we should – and here’s why.

4 Difficult callers – Here’s what your call center agents should say to them

4 Difficult callers – Here’s what your call center agents should say to them

“I’ve had enough of you… Fix my problem now! … I demand to speak to your superior…” Every call center agent will have to deal with an unreasonable customer at some point. The big question is: how should they deal with difficult callers without putting your good reputation on the line?

5 Types of difficult customers – and how to handle them

5 Types of difficult customers – and how to handle them

You know you will meet them one day. Perhaps you have already met them. But did you handle them appropriately? The easiest ways to deal with difficult customers are to smile, nod and give in to their unreasonable demands, but there are ways that you can stay in control and not let them ruin your day, your customer service standards or your reputation.

How to Improve Customer Satisfaction in Your Restaurant

How to Improve Customer Satisfaction in Your Restaurant

It’s our pleasure to introduce to you our guest blogger, LeeAnne Homsey. LeeAnne is a customer service expert from Connecticut, USA, with more than 30 years of experience in the restaurant industry.