How digital tools give your healthcare business control in COVID-19

How digital tools give your healthcare business control in COVID-19

For the majority of businesses around the world, the outbreak of COVID-19 will have a financial and social impact we can’t yet measure. But with advice from experts warning that it’s the elderly and those with pre-existing conditions who are most vulnerable to the virus, COVID-19 is having a very different impact on healthcare centres … Continued

A hospitality business guide to surviving COVID-19

A hospitality business guide to surviving COVID-19

If you write the word “crisis” in Chinese, there are two characters. One means danger and the other opportunity.  For hospitality businesses around the world, now is a pretty scary and uncertain time. The challenges of the next few weeks and months are among some of the biggest many will face in their careers, and … Continued

Coping with COVID-19: the essential tools your retail business needs right now

Coping with COVID-19: the essential tools your retail business needs right now

If you write the word “crisis” in Chinese, there are two characters. One means danger and the other opportunity.  Obviously COVID-19 is affecting every business, every worker and every person in the world. And while safeguarding yourself and your people should be priority number one, smart businesses are already looking for opportunities to better prepare … Continued

Getting back control under COVID-19: help for leisure businesses

Getting back control under COVID-19: help for leisure businesses

If you write the word “crisis” in Chinese, there are two characters. One means danger and the other opportunity.  For leisure and entertainment businesses around the world, this is a pretty scary and uncertain time. The challenges of the next few weeks and months are among some of the biggest many will face in their … Continued

9 Strategies for Reducing Your Customer Churn

9 Strategies for Reducing Your Customer Churn

It’s the big question on the mind of every forward-thinking business owner or manager: why do I lose customers? Some customer churn, like employee churn, is completely natural even for the most successful businesses. Factors outside your control make it impossible to retain everyone who walks through your doors (real or virtual). But there are … Continued

Canadian Government business support during COVID-19

Canadian Government business support during COVID-19

Across North America and the rest of the world right now, the way each of us live, interact and do business has changed. Writing this working from my home for the fourth week now, it seems that nothing is as it was at the start of March. In Canada and the US, we’ve seen the … Continued

Customer Experience: The Ultimate Guide

Customer Experience: The Ultimate Guide

Customer experience has a very real impact on your company’s bottom line. It affects customer churn, medium-to-long revenue and even your company’s reputation.  According to a Deloitte study, “client-centric companies are 60% more profitable compared to companies not focused on the customer”. In this guide to customer experience we’ll look at definitions, why it’s important … Continued

What Is Customer Experience?

What Is Customer Experience?

Customer experience, often shortened simply to CX, is the relationship that a customer has with a business. It’s multi-dimensional, including everything from overall satisfaction with your product or service to satisfaction with how you respond and communicate. And it’s exceptionally important. Across the consumer pool, 86% are willing to pay more money for a great … Continued

How to Improve Customer Experience

How to Improve Customer Experience

Customer experience matters — a lot. Companies that lead with customer experience (also referred to as CX) as their first priority have 1.7x higher customer retention rates, 1.9x returns on spend, and 1.6x higher customer satisfaction rates than companies that don’t, and more than 80% of organizations report competing mainly on their customer experience metrics. … Continued

5 tips to keep good employees

5 tips to keep good employees

At Planday, we believe people matter. No matter what you do for business, we understand that managing people – and keeping good ones on your team – is a challenge. So as we get into the swing of things for 2020, the Planday team is already hard at work with clients around the globe to … Continued