How To Manage Your Restaurant’s Costs 

How To Manage Your Restaurant’s Costs 

An analysis from Deloitte shows Danish restaurant revenues have surged by 25 per cent in the past four years, restauranteurs must adapt to stay ahead of the increased competition by better managing costs. The Planday Blog caught up with CEO Christian Brøndum to see how Planday helps Danish hospitality operators stay in control of costs. … Continued

Fitness special – How to use customer data

Fitness special – How to use customer data

Gyms and other fitness-related businesses are subject more than most industries to cyclical consumer patterns. On January 1st, new gym goers sign up in droves; however, as the year progresses, not all of these fitness fans stick around. Learn to avoid churn and influence your customers’ behavior by using customer data to your advantage. We’ll … Continued

Why you need customer complaints to run a successful business

Why you need customer complaints to run a successful business

It seems counter intuitive, but as a business shouldn’t we welcome complaints? Of course we should – and here’s why.

4 Difficult callers – Here’s what your call center agents should say to them

4 Difficult callers – Here’s what your call center agents should say to them

“I’ve had enough of you… Fix my problem now! … I demand to speak to your superior…” Every call center agent will have to deal with an unreasonable customer at some point. The big question is: how should they deal with difficult callers without putting your good reputation on the line?

5 Types of difficult customers – and how to handle them

5 Types of difficult customers – and how to handle them

You know you will meet them one day. Perhaps you have already met them. But did you handle them appropriately? The easiest ways to deal with difficult customers are to smile, nod and give in to their unreasonable demands, but there are ways that you can stay in control and not let them ruin your day, your customer service standards or your reputation.

7 Tips for better customer satisfaction in your restaurant

7 Tips for better customer satisfaction in your restaurant

It’s our pleasure to introduce to you our guest blogger, LeeAnne Homsey. LeeAnne is a customer service expert from Connecticut, USA, with more than 30 years of experience in the restaurant industry.

5 Ways to improve your restaurant customer service

5 Ways to improve your restaurant customer service

If you can provide a better service than your local competitors, you will easily stand out in the crowd. It doesn’t matter if you have a small, medium or large restaurant – good customer service can turn your place into a success.