Cast your mind back to the beginning of 2020 and no one thought managing a team would look like this. No matter what your business or your team does, all of us have had to embrace flexibility and work in different ways recently – whether it’s having staff work from home, or it’s care home … Continued
Coronavirus and the resulting shutdowns around the world have negatively impacted many businesses, but this especially so for the hospitality industry. With travel bans, restrictions on gatherings, and other measures taken to reduce the spread of COVID-19, the United Nations’ World Tourism Organisation predicted in March 2020 that international tourism would be down 20 to … Continued
As hospitality operators start to re-open and customers – according to the latest numbers from Forbes – report missing dining out the most of anything during lockdown, a crucial sector often needs inclusion in the analysis: hotels. With new analysis from McKinsey suggesting a recovery is as far away as 2023, we called in the … Continued
“Why have we not done this yet?” In these strange times, I guarantee this question gets asked a lot in company meeting rooms across the world. We are now living in a world-wide pandemic that has changed businesses across many industries. We have had to quickly learn to adapt to the current environment because what … Continued
No two markets and no two hospitality businesses are responding to COVID-19 in the same way. But as the UK sets its mind to a safe re-opening in the coming weeks, we invited Tenzo Co-Founder Christian Mouysset into our recent UK hospitality webinar to dive into the data from around the world. Here’s what the … Continued
For big brands like YO!, re-opening post the COVID-19 pandemic is more than an already-challenging question of balancing rotas, furlough and payroll, it will involve the redesign of hundreds of restaurants to allow for social distancing, a re-education of thousands of staff and new ways of working in different markets around the world, depending on … Continued
While the lockdown changed the way so many of us go about our everyday, for hospitality businesses like Barak Peled’s Morso in London, the fast-pace of the change also meant changing the products the restaurant offers, communicating more frequently with staff, customers and supporters and leveraging partnerships as a way to build and sustain business … Continued
As hospitality businesses prepare for the gradual re-opening as restrictions begin to ease, we invited business consultant James McLean from Planday partner Truffle Hunting to an expert webinar to share his tips and tricks for opening safely and strongly. James reckons you need to think about three key parts of your re-opening strategy: your revenue, … Continued
Just a few months ago it seems none of us had heard the word ‘furlough’. But as the UK Government outlined its COVID-19 support package — which you can read more about here to see what it means for your business — ‘furlough’ became a very important part of many business’ strategy to survive the … Continued
As the COVID-19 crisis deepened throughout the UK, millions of hospitality businesses and the people which work for them were plunged into uncertainty. One of the best tools hospitality businesses have to make the best decisions right now is data: what are the industry trends and what can the systems you already use tell you … Continued
