As hospitality operators start to re-open and customers – according to the latest numbers from Forbes – report missing dining out the most of anything during lockdown, a crucial sector often needs inclusion in the analysis: hotels. With new analysis from McKinsey suggesting a recovery is as far away as 2023, we called in the … Continued
“Why have we not done this yet?” In these strange times, I guarantee this question gets asked a lot in company meeting rooms across the world. We are now living in a world-wide pandemic that has changed businesses across many industries. We have had to quickly learn to adapt to the current environment because what … Continued
No two markets and no two hospitality businesses are responding to COVID-19 in the same way. But as the UK sets its mind to a safe re-opening in the coming weeks, we invited Tenzo Co-Founder Christian Mouysset into our recent UK hospitality webinar to dive into the data from around the world. Here’s what the … Continued
For big brands like YO!, re-opening post the COVID-19 pandemic is more than an already-challenging question of balancing rotas, furlough and payroll, it will involve the redesign of hundreds of restaurants to allow for social distancing, a re-education of thousands of staff and new ways of working in different markets around the world, depending on … Continued
While the lockdown changed the way so many of us go about our everyday, for hospitality businesses like Barak Peled’s Morso in London, the fast-pace of the change also meant changing the products the restaurant offers, communicating more frequently with staff, customers and supporters and leveraging partnerships as a way to build and sustain business … Continued
As hospitality businesses prepare for the gradual re-opening as restrictions begin to ease, we invited business consultant James McLean from Planday partner Truffle Hunting to an expert webinar to share his tips and tricks for opening safely and strongly. James reckons you need to think about three key parts of your re-opening strategy: your revenue, … Continued
Just a few months ago it seems none of us had heard the word ‘furlough’. But as the UK Government outlined its COVID-19 support package — which you can read more about here to see what it means for your business — ‘furlough’ became a very important part of many business’ strategy to survive the … Continued
As the COVID-19 crisis deepened throughout the UK, millions of hospitality businesses and the people which work for them were plunged into uncertainty. One of the best tools hospitality businesses have to make the best decisions right now is data: what are the industry trends and what can the systems you already use tell you … Continued
For the majority of businesses around the world, the outbreak of COVID-19 will have a financial and social impact we can’t yet measure. But with advice from experts warning that it’s the elderly and those with pre-existing conditions who are most vulnerable to the virus, COVID-19 is having a very different impact on healthcare centres … Continued
If you write the word “crisis” in Chinese, there are two characters. One means danger and the other opportunity. For hospitality businesses around the world, now is a pretty scary and uncertain time. The challenges of the next few weeks and months are among some of the biggest many will face in their careers, and … Continued
