Are you measuring customer satisfaction correctly?

Are you measuring customer satisfaction correctly?

A restaurant manager who’s just learned from a quick online survey that 80% of her customers are satisfied and really like her food should be pretty happy, right? Granted, those figures are good news. Low satisfaction numbers would have been a red flag for urgent action. But the survey doesn’t tell the whole story. Of … Continued

How to create a work schedule template

How to create a work schedule template

Managing time is a big part of managing people. Creating work schedules is not an easy task. It’s rare that everyone will get the shifts they want. Predicting busy times and arranging for staff accordingly doesn’t always go smoothly. When creating shift schedules, there’s a lot to consider. You have to know who can work, … Continued

5 Kinds of tools your restaurant needs to start using now

5 Kinds of tools your restaurant needs to start using now

Managing a restaurant is an exciting job, but also a stressful one. A typical day means juggling a huge variety of responsibilities, lots of different personalities and even a few crises thrown into the mix. No wonder the workdays can be so long. However, restaurant managers have some secret weapons at their disposal that they … Continued

Why running a seasonal business is different than any other kind of Business

Why running a seasonal business is different than any other kind of Business

In an ever-changing global economy, entrepreneurs are seeking out more creative ways to find business success while balancing work with life. Opening a seasonal business is one such strategy. It’s especially viable for the entrepreneur who likes to work (and play) hard. There are two main types of seasonal businesses: those that close completely during … Continued

Daily standup meetings: How to run them and why

Daily standup meetings: How to run them and why

Making your team the most productive and efficient group in the company is a big goal. But it’s not impractical. When your team works together on a project in a way that encourages communication and collaboration, you’ll find that identifying and solving problems becomes easier than ever before. In today’s busy world, employees often feel … Continued

Update: Fair workweek legislation in NYC

Update: Fair workweek legislation in NYC

Even if you’re not based in New York City, recent developments there could lead to big changes in how you schedule employees for your business. New York Mayor Bill de Blasio has announced his support of “Fair Workweek” legislation. The new rules de Blasio is backing would specifically affect fast-food businesses. The goal is to … Continued

10 Tips for better SEO: How small businesses can improve their online presence

10 Tips for better SEO: How small businesses can improve their online presence

There are probably a million reasons you haven’t tackled improving the SEO on your business website yet. First off, you’re busy running that business. And maybe you’re not a computer genius and you figure it’s not worth your time. Or maybe you just have no idea where to start. We’re not here to tell you … Continued

What you need to know about running a background check

What you need to know about running a background check

Let’s set the scene: You’re searching for a great new employee to fill a currently vacant position. The person who gets the job will play an important role on the team. You’ve been combing through resumes, lots and lots of resumes. You’ve even got a few applicants that seem like real contenders. You call each person in for an interview. Each applicant is different and gifted in unique ways. What do you do?

New to management? Here’s everything you need to know

New to management? Here’s everything you need to know

It’s the trope that drives so many triumphant movie scenes: the employee pulled from the cubicle and promoted to the corner office. Except, what happens after the door to that office closes and the fanfare fades away? The blueprint for those next steps may not always seem clear.