Simple tips to pick up restaurant sales this summer

Simple tips to pick up restaurant sales this summer

For many businesses, sales tend to run a bit slower than usual during these hot summer days. But not necessarily for restaurants. This is your time to get the thirsty and hungry tourists and locals to come by and get a little extra treat. Check out these simple tips to pick up sales right now. 

4 Difficult callers – Here’s what your call center agents should say to them

4 Difficult callers – Here’s what your call center agents should say to them

“I’ve had enough of you… Fix my problem now! … I demand to speak to your superior…” Every call center agent will have to deal with an unreasonable customer at some point. The big question is: how should they deal with difficult callers without putting your good reputation on the line?

4 Reasons you need workforce management software

4 Reasons you need workforce management software

It’s true, there really are 53 reasons why you should use workforce management software. A workforce management system is not just another program to install on your computer – it’s the whole package and it can handle everything online from HR to hour registration and scheduling in one single tool. 

Restaurant Employee Handbook: How to Write Yours

Restaurant Employee Handbook: How to Write Yours

Having an employee handbook is one of the most efficient ways of training your employees in following the right procedures. It functions both as a manual and as protection in any case of rift between you and your staff.

KPIs Every Restaurant Manager Should Measure

KPIs Every Restaurant Manager Should Measure

A successful and responsible restaurant manager uses Key Performance Indicators (KPIs) to find out if effort, time and money are being devoted correctly towards the restaurant’s goals.

5 Tips for managing your restaurant staff

5 Tips for managing your restaurant staff

Your success as a restaurant manager has a lot to do with how well you can keep your staff happy. However, it’s easier said than done being on top of people management.