No matter how big your hospitality business, bar or restaurant is, you need data to make smarter decisions. Whether it’s smarter tracking of employee schedules or hours, or inputting trends from external factors like weather patterns to make sure you’ve got the right number of people at the right time, data is what can help … Continued
Employee productivity is the engine on which a business runs. The more efficient your staff, the faster the turnaround and the healthier your margins. The quality and speed of your team’s work might seem ephemeral and out of your control: after all, it’s them carrying out their tasks, not you. But there are several measures … Continued
For the majority of businesses around the world, the outbreak of COVID-19 will have a financial and social impact we can’t yet measure. But with advice from experts warning that it’s the elderly and those with pre-existing conditions who are most vulnerable to the virus, COVID-19 is having a very different impact on healthcare centres … Continued
If you write the word “crisis” in Chinese, there are two characters. One means danger and the other opportunity. For hospitality businesses around the world, now is a pretty scary and uncertain time. The challenges of the next few weeks and months are among some of the biggest many will face in their careers, and … Continued
If you write the word “crisis” in Chinese, there are two characters. One means danger and the other opportunity. Obviously COVID-19 is affecting every business, every worker and every person in the world. And while safeguarding yourself and your people should be priority number one, smart businesses are already looking for opportunities to better prepare … Continued
If you write the word “crisis” in Chinese, there are two characters. One means danger and the other opportunity. For leisure and entertainment businesses around the world, this is a pretty scary and uncertain time. The challenges of the next few weeks and months are among some of the biggest many will face in their … Continued
There are two ways to do customer acquisition: broad, or deep. When you go broad, you spread the word about your business across many different channels, giving you the benefit of really “owning” your brand’s reputation. When you go deep, you make a lasting impact on a smaller number of people, and you have the … Continued
It’s the big question on the mind of every forward-thinking business owner or manager: why do I lose customers? Some customer churn, like employee churn, is completely natural even for the most successful businesses. Factors outside your control make it impossible to retain everyone who walks through your doors (real or virtual). But there are … Continued
(Updated 27 March 2020, 9am CET) As I enter my third week working from home, Los Angeles looks as it never has before in most of our lifetimes. With California in complete lockdown it must be said that a lot of the scenes and news streaming from here and around the world is just crazy. … Continued
Across North America and the rest of the world right now, the way each of us live, interact and do business has changed. Writing this working from my home for the fourth week now, it seems that nothing is as it was at the start of March. In Canada and the US, we’ve seen the … Continued
