While the lockdown changed the way so many of us go about our everyday, for hospitality businesses like Barak Peled’s Morso in London, the fast-pace of the change also meant changing the products the restaurant offers, communicating more frequently with staff, customers and supporters and leveraging partnerships as a way to build and sustain business … Continued
As hospitality businesses prepare for the gradual re-opening as restrictions begin to ease, we invited business consultant James McLean from Planday partner Truffle Hunting to an expert webinar to share his tips and tricks for opening safely and strongly. James reckons you need to think about three key parts of your re-opening strategy: your revenue, … Continued
Just a few months ago it seems none of us had heard the word ‘furlough’. But as the UK Government outlined its COVID-19 support package — which you can read more about here to see what it means for your business — ‘furlough’ became a very important part of many business’ strategy to survive the … Continued
There’s no doubt that a stellar customer experience (CX) is necessary for brand success. And to make it happen, you’re going to need a winning strategy. Competition is fierce out there. Today’s consumers have higher expectations for their interactions with brands, and in most cases, plenty of other options if they decide to jump ship. … Continued
The customer experience is everything. Every interaction that a customer has with your organisation — from the first time they become aware of your product or service to their first purchase and beyond — is an opportunity for you to create a positive, lasting impression. And if you’re not focusing on how to make the … Continued
Have you ever heard someone say, “I left my last job because we communicated too well”? Of course not! However, you’ve probably (maybe even recently) heard the phrase “I left my last job because there was poor communication”. Humans are social creatures, and when it comes to working together, good communication can make all the … Continued
On a scale of one to ten, how productive would you say your business is? Maybe it’s not as high as you’d like. That’s okay! Employee productivity is the one metric that everyone agrees needs to be tracked and evaluated for success – and it’s something we can always work on and improve. Unfortunately, not … Continued
Communication breakdown in the workplace is one of the biggest challenges — and biggest stressors — for businesses and their employees. And it’s not just a problem for organisations with hundreds of people in their workforce. In a Microsoft and YouGov report on growth in small businesses in the UK, 45% of workers said they’ve … Continued
As the COVID-19 crisis deepened throughout the UK, millions of hospitality businesses and the people which work for them were plunged into uncertainty. One of the best tools hospitality businesses have to make the best decisions right now is data: what are the industry trends and what can the systems you already use tell you … Continued
What do retailers, theme parks, shipping companies, and caterers all have in common? They all tend to hire seasonal workers to help with an increase in demand. From amusement parks to mobile ice cream parlours, plenty of businesses experience an uptick in sales during a particular time of the year. Some businesses even restrict their … Continued
