Government support in Canada for businesses during COVID-19

Government support in Canada for businesses during COVID-19

Across North America and the rest of the world right now, the way each of us live, interact and do business has changed. Writing this working from my home for the fourth week now, it seems that nothing is as it was at the start of March. In Canada and the US, we’ve seen the … Continued

How digital tools give your healthcare business control (COVID-19)

How digital tools give your healthcare business control (COVID-19)

For the majority of businesses around the world, the outbreak of COVID-19 will have a financial and social impact we can’t yet measure. But with advice from experts warning that it’s the elderly and those with pre-existing conditions who are most vulnerable to the virus, COVID-19 is having a very different impact on healthcare centres … Continued

Government support for businesses during COVID-19 — US

Government support for businesses during COVID-19 — US

(Updated 27 March 2020, 9am CET) As I enter my third week working from home, Los Angeles looks as it never has before in most of our lifetimes. With California in complete lockdown it must be said that a lot of the scenes and news streaming from here and around the world is just crazy. … Continued

The way you treat employees will make or break your business’ success

The way you treat employees will make or break your business’ success

“Clients do not come first, employees come first. If you take care of the employees, they will take care of the clients.” – Richard Branson Richard Branson, founder of the Virgin Group and a global business magnate, is known for a lot of things.  Among them: his successful approach to employer branding. What Branson understands … Continued

Customer Experience: The Ultimate Guide

Customer Experience: The Ultimate Guide

Customer experience has a very real impact on your company’s bottom line. It affects customer churn, medium-to-long revenue and even your company’s reputation.  According to a Deloitte study, “client-centric companies are 60% more profitable compared to companies not focused on the customer”. In this guide to customer experience we’ll look at definitions, why it’s important … Continued

The Ultimate Guide to Managing People in 2020

The Ultimate Guide to Managing People in 2020

Dealing with people, with all of their perspectives, backgrounds and individual strengths, is arguably the most challenging aspect of management.  In this comprehensive guide to people management, we’ll look at: Definitions of the job Management styles Evolution of people management  Management styles  Handling conflict  Delegation  And more  What is people management? Managers are often seen … Continued

5 tips to keep good employees

5 tips to keep good employees

At Planday, we believe people matter. No matter what you do for business, we understand that managing people – and keeping good ones on your team – is a challenge. So as we get into the swing of things for 2020, the Planday team is already hard at work with clients around the globe to … Continued

Employer Branding: The Complete Guide

Employer Branding: The Complete Guide

It’s no secret that finding and keeping top talent is a challenge for companies. Regardless of fluctuations in the market, competitive fields. In this guide to employer branding, we’ll bring you through these topics (among others): Definitions of employer branding The value of developing your employer brand Defining candidate personas And some examples of effective … Continued

Customer Acquisition: The Complete Guide

Customer Acquisition: The Complete Guide

“If you build it, they will come.” New business owners often fall into the same trap: they assume that just because they have successfully built their business (be it a restaurant, a hotel or a startup), customers will instantly flock to them. No matter how good their product or service is, a business still needs … Continued

4 Steps to Build a Better Retail Business engagement

4 Steps to Build a Better Retail Business engagement

Mass closings of brick and mortar businesses all over the UK have prompted the media to forecast “the end of the High Street.”   In 2017, more than 5,800 UK stores closed their doors, as did 10,000 more the following year. Some industry insiders say that the so-called legacy retailers have abandoned their stores, leaving … Continued